Refund policy
General Policy
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Great White follows a 4-day Return and Refund Policy for eligible cases only.
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All purchases made through:
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By placing an order, customers acknowledge and agree to this Return & Refund Policy.
Eligible Cases for Return, Replacement, or Refund
Return, replacement, or refund requests will only be accepted under the following situations:
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Product received is physically damaged during transit.
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Incorrect product received.
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Product received contains verified manufacturing defects.
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Product delivered is materially different from the order placed.
Required Conditions
To qualify for a return, replacement, or refund:
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Customer must contact support within 4 days of delivery.
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Clear unboxing video is mandatory.
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Images clearly showing the issue must be provided.
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Product must remain:
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unused
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unwashed
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undamaged
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Original tags and packaging must remain intact.
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Product must be returned in original condition.
Great White reserves the right to reject requests if:
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sufficient proof is not provided
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the product appears used
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tags or packaging are missing
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the request is raised after 4 days from delivery
Non-Eligible Cases
Returns, refunds, or exchanges will NOT be accepted for:
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Incorrect size selection by customer.
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Change of mind after purchase.
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Color variations caused by lighting, photography, or screen settings.
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Discounted or sale items.
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Products damaged after use, washing, or mishandling.
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Delivery failures caused by incorrect address or contact details submitted by customer.
Shipping Liability Disclaimer
Once dispatched, Great White is not liable for:
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courier delays
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lost parcels
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transit damages caused by courier partners
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failed delivery attempts
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logistics disruptions
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delays caused by weather, strikes, or operational issues
Delivery timelines are estimates only and may vary depending on location and courier operations.
Refund Processing
Approved claims may qualify for:
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replacement product
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store credit
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refund to original payment method
Refund approvals are subject to inspection and verification by Great White.
If approved:
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refunds are generally processed within 7–10 business days.
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replacement timelines may vary based on stock availability.
Governing Law
This policy is governed under:
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Consumer Protection Act, 2019
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Consumer Protection (E-Commerce) Rules, 2020
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Information Technology Act, 2000
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Applicable laws of Maharashtra, India